Fabulous Customer Service

Edith M's

“I ordered a boutonniere and corsage for the 2015 prom from Edith M’s. Not only were the flowers beautiful, the tiny details added by Beth complimented the girl’s dress – very, very, happy with the results – and the flowers stayed fresh for over a week! Fabulous service, unbeatable price…you can bet any future flower purchases will be from Edith M’s.” 

West Branch Country Club

"We had made a tee time and arrived a little early. We were pleasantly surprised that our clubs were already placed on a cart. We were greeted with enthusiasm & a smile. Thanks West Branch Country Club for making us feel so welcome."

Walmart of West Branch

“My son lost his wallet in Walmart and they mailed it back to him which was greatly appreciated, A BIG thanks to WALMART”

Towne Club Party Store & Deli

"I asked to have something ordered and they have kept it in stock. Great Customer Service"

“Kim at Towne Club remembers names, faces, and things that have been talked about. She does an outstanding job at their Friday tastings and we adore her and everyone’s special attention when she is working.”

Morse Clark Furniture Company

“Well, bless your heart! I took your advice and my husband and I came down to your store today! Had full intentions of ordering this chair but found a chair that will be just as good & won't have to wait for it. Also, will save you the trouble of ordering etc. I wanted to tell you how very much we appreciate your willingness to accommodate us. I spent sooooooo much time researching the exact chair with the exact color for the perfect price only to find everywhere I called they were unwilling to order this for me. Lazy Boy wanted me to go all the way to Canton, MI to order and back again 5 to 6 weeks later to Canton, MI to pick it up which is 200 miles one way for us. Decided since you were so willing to help us out....we were going to check out your inventory and it worked out all the way around. Thank you!.”

205 Crafts Emporium

"Crafts Emporium offered a room we could utilize for our meeting, when we had nowhere else to go. When certain circumstances arouse, we needed a place to have the St. Joseph rummage sale, and once again, she came to our rescue. THANK YOU VERY MUCH DORA!

We appreciate your hospitality & kindness.” 

Ann's Hair Affair

“When I needed an appointment, the receptionist was very kind and pleasant. I can’t say enough about the employees – they are all so sweet, kind and welcoming.”

The Glass Slipper

"Finding the perfect prom dress is very stressful, especially for a girl with special needs. The Glass Slipper downtown West Branch went above and beyond to make sure this young lady had the dress she wanted and made sure that it fit perfectly- which meant literally remaking the entire dress from top to bottom. Jessica, Mary and Lorrie were totally professional & patient and made the entire process stress-free. The dress turned out beautiful and the "princess" was thrilled with her dress. You can't go anywhere else & get this kind of personal service. I am so thankful that we have a store like this in our town!."

Team Hodges

"I had my first fender bender, so I had a lot of questions. Team Hodges was very patient with me. They were fast with an estimate, everything was painted and ready when it was time to drop the car off for the body work. I was given a nice loaner to drive. In one day the car was finished and totally cleaned inside and out, what a nice surprise! It was a FABULOUS CUSTOMER SERVICE experience from start to finish. They really impressed me and I feel they went above and beyond." 

Forward Conference Center

“I lost my ipod and thought for sure I would never get it back. There were several songs on it. A staff member found it and turned it in. Thank you so much.”